HOOD PLUMBING GDPR / PRIVACY POLICY
Privacy Policy
1. This privacy policy applies to Hood Plumbing LTD. We at Hood Plumbing take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Gillian Hood at our email hoodplumbing@mail.com
3.Complaints - All complaints must be made in writing via email to; hoodplumbing@mail.com and the company must be given 30 days to respond with a solution.
Information we collect
3. We will collect personal data only if it is directly provided to us by you, the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to contact us to enquire about the service we provide.
Use of your information
4. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
5. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you.
Disclosure of your information
6. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
7. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you in relation to your project.
8. If you do not want us to use your data for our [or third parties’] use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data. Or you can do so by writing to us at the email address detailed in clause 2.
9. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Controlling the use of your data
10. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the email address detailed in clause 2.
Where we store and transfer your data
11. All your information is stored securely via a password protected computer and in paper form in a locked filing cabinet.
12. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
13. We will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
Your rights
14. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 16, above, or by email to hoodplumbing@mail.com There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
15. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to hoodplumbing@mail.com
Changes to this policy
16. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by sending us a letter to Hood Plumbing, 79 Craigleith Avenue, EH39 4EH, United Kingdom or emailing hoodplumbing@mail.com
Version: May, 2018